Williamson County adds mental health professionals to 911 calls

WILLIAMSON COUNTY, Texas (KXAN) – Williamson County residents experiencing mental health emergencies now have another option to seek help.

Available 24 hours a day, 7 days a week, a Bluebonnet Trails Community Services (BTCS) mental health provider will be able to assist 911 callers in mental health emergencies through a partnership with BTCS, the emergency services and the Williamson County Sheriff’s Office.

“Having mental health professionals on the communications floor of 911 now helps identify and dispatch the appropriate resources,” Williamson County Sheriff Mike Gleason said in a news release. . “This allows us to better target the first responders specifically needed and makes resources available for other calls.”

The Williamson County Commissioners Court approved the addition of mental health professionals to 911 calls in March. Residents who call 911 for an emergency will be offered help from emergency medical responders, police, firefighters and now mental health professionals. Mental health professionals on call can also alert other emergency responders to what to expect when they arrive on the scene.

“Having mental health professionals on the communications floor will be a tremendous resource for first responders in the field,” said Chris Connealy, senior director of county emergency services.

BTCS will also follow up with those who have called for emergency help to connect them with mental health services.

This service does not replace the Crisis Helpline, as Williamson County residents having a mental health crisis should call Bluebonnet Trails directly at 1 (800) 841-1255.

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